SERVICE – ADORNIA

Complimentary Shipping and Returns on All Orders

SERVICE

Free Shipping

We offer free USPS Ground shipping on all orders within the US. No order minimums necessary! We’ll ship in less than 2 business days from receiving your order. 

If you have any questions on your order or would like to expedite your shipment, please contact customer service at orders@adornia.com or 1-855-ADORNIA.

Easy Returns

Returns and exchanges are complimentary for all orders within the US! Items in unworn condition may be returned for a refund within 14 days, and may be exchanged within 30 days of receipt. Returns on sale merchandise are subject to a 15% restocking fee. If you are not satisfied with your jewelry item, please contact us at orders@adornia.com or 1-855-ADORNIA to receive a return authorization. You must notify us within 14 days of receipt of your intent to return to receive a refund, and within 30 days of receipt to exchange.

Our customer service team will provide you with a return authorization number and pre-paid UPS shipping documents to return your shipment. You must ship the package out within 5 days of receiving your pre-paid UPS label in order to be eligible for return/exchange.

Please be advised that at this time we do not offer free international return shipping. The return shipping cost is the responsibility of the customer for all orders outside of the US.

One-year Warranty

We carefully finish every piece in our studio in New York City and ensure that each meets the highest standards. In addition to our 14-day return policy, we’ll back the craftsmanship of your ADORNIA purchase for one full year.

Responsibly Sourced

ADORNIA is firmly committed to working with only conflict-free trade suppliers of diamonds and diamond jewelry that comply with the Kimberley Process. ADORNIA deals with manufacturers that uphold best practice industry guidelines for gemstone treatment disclosure and practices established by the American Gem Trade Association. 

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